Booking & Installation Terms and Conditions

By proceeding with your booking and installation, you acknowledge and agree to the following:

Site Access *

Please advise of any access limitations (e.g., stairs, gates, restricted times) prior to delivery.

Delivery Address *

Delivery and installation will occur at the address provided. Changes must be communicated at least 48 hours in advance.

Site Preparation *

Ensure the area is clear, safe, and accessible for our team to complete the installation.

Delays & Charges *

Delays due to unsafe or inaccessible conditions may result in rescheduling and/or additional charges.

Re-Booking Fee *

If no one is on-site at the scheduled time or access is denied, a re-booking fee may apply.

Structural Modifications *

We are not responsible for structural changes (e.g., door removal, flooring adjustment) unless agreed to in writing beforehand.

Product Concerns *

Any issues with the equipment must be reported within 48 hours of installation for timely resolution.

Unforeseen Circumstances *

We reserve the right to reschedule or cancel installations due to events beyond our control (e.g., weather, transport delays).

Additional Work *

Additional tasks (e.g., mat cutting, drilling) must be pre-approved in writing. Unauthorised tasks will not be completed on the day. The installation price includes the first eight mats. Any additional mats will be charged at $10 per mat laid.

Installation Scheduling Process *

The customer will be contacted within 2 business days from the date of purchase to schedule the installation. The installation will be completed within 14 business days.

Name: *

E-mail: *

Reference: *

Additional terms

Yes

Signature

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